Q-Rato
KVRA (Pty) Ltd returns and refunds
The cancellation, return, defective-goods, and refund process for purchases from KVRA (Pty) Ltd.
Online cooling-off
For eligible online purchases, a customer may give notice within seven days of receiving the goods that they wish to cancel under the Electronic Communications and Transactions Act. The configured return window is 7 days. Return shipping responsibility is confirmed with the return instructions; statutory rights are not limited. Any refund due under that right will be made within 30 days after cancellation.
Condition and exclusions
Please keep change-of-mind goods unused, complete and safely packaged while a return is arranged. Whether a product is eligible and whether any lawful deduction applies will be assessed under the Electronic Communications and Transactions Act and Consumer Protection Act; this policy does not create a blanket exclusion for opened goods or limit non-excludable rights.
Defective, unsafe, or incorrect goods
Rights for goods that are defective, unsafe, damaged, not as described, or incorrectly supplied are separate from the online cooling-off right. The Consumer Protection Act's implied warranty applies for six months after delivery, subject to the Act, and the lawful remedy may be repair, replacement, or refund where that right applies.
Return process
Start a return from the customer order page or contact support@kvra.co.za or +27797659591 or WhatsApp 27797659591 with the order reference and reason. Return instructions and status updates will be provided. Return shipping responsibility is confirmed with the return instructions; statutory rights are not limited. Non-cooling-off refunds are made after the return and payment records have been verified, within the period confirmed for the case. Refunds are returned through the original payment channel where supported. Refund completion is confirmed after the return, order, and payment records have been verified.