Q-Rato
KVRA (Pty) Ltd shipping policy
How KVRA (Pty) Ltd quotes delivery, dispatches paid orders, and handles delivery issues.
Delivery quote
Standard delivery is 5–15 working days after payment and stock confirmation. Free standard delivery on South African orders over R1,600. The exact delivery charge for your address is shown at checkout before payment. Within South Africa, delivery availability and the applicable courier service are quoted from the delivery address before payment. The customer sees the full order total and the delivery charge before leaving for hosted payment.
Dispatch
KVRA (Pty) Ltd dispatches only after payment and stock confirmation. Collection is arranged from 10 Caterham Crescent, Cape Farms, Western Cape, 7441, South Africa. The courier service is shown at checkout or confirmed when the parcel is booked. A tracking reference is shown after the courier booking is confirmed; for international orders it is sent to the customer once the parcel is booked.
Address and delays
Customers must provide a complete, reachable delivery address and contact number. Courier timing is an estimate rather than a guaranteed delivery date. The seller will make contact if stock, access, weather, or carrier conditions materially delay fulfilment.
International delivery
International delivery is available to the countries offered in the checkout's country list. Where a country is offered, the delivery charge is shown at checkout and collected with the order, and the seller arranges delivery with an international courier after the order is placed. A country not offered at checkout cannot be ordered to yet. International orders are charged in South African rand. The customer's bank sets the exchange rate, and the rand amount shown at checkout is the amount charged. Import duties, customs fees and taxes levied at the destination are not included in the price and are payable by the customer on arrival, as determined by the destination's authorities. International timing depends on the destination and the courier and is confirmed when the parcel is booked. A tracking reference is sent to the customer once the parcel is booked.
Problems in transit
Missing, damaged, or incorrect parcels should be reported promptly through support@kvra.co.za or +27797659591 or WhatsApp 27797659591. Packaging and photographs may be requested so the seller and courier can investigate.